Crisis/Urgent Support

During Energy Conservation days, December 23, and January 2-3, many offices will be closed or offer very limited coverage. During the Winter break, December 24th – January 1, the University is closed. Beginning December 23rd, counseling services at the San Marcos and Round Rock campuses will be unavailable. However, during this 2-week period, students with an urgent need can receive support & assistance by calling the Counseling Center at (512) 245-2208 and select option 2 to speak with a mental health professional.  The Counseling Center will reopen on January 6, 2025. Counseling Center regular appointments will resume when Spring classes start on January 13th.  TimelyCare can also provide on-demand support to students from anywhere in the world. 

In case of medical or mental health life threatening emergency, call 911.

During Business Hours (8AM – 5PM, Monday – Friday):

Students in need of urgent psychological assistance should call the Counseling Center at 512-245-2208.

There is an on-call counselor available who can respond to students in crisis, as well as consult with concerned friends, family, staff, and faculty.  Examples include concerns about risk of hurting self or others, a recent traumatic event (including physical or sexual assault), or a level of distress that is impairing daily functioning.   

After Business Hours:

Students in need of urgent psychological assistance should can call the Counseling Center at 512-245-2208 and Select Option #2.

Students can also call the Avail Crisis Hotline 24 hours a day (Toll Free) at 1-877-466-0660.  Please inform them that you are a Texas State University student.

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Counseling Center Urgent/Crisis Support

1-512-245-2208

If you require accommodations due to a disability in order to participate, please contact the Counseling Center, in person at LBJSC 5-4.1 or by phone at 512-245-2208.

Expand on the following topics for more information.

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  • COPING WITH GRIEF AND LOSS

    • There is no right or wrong way to grieve.  Grieving is a personal and highly individual experience.  How you grieve depends on many factors, including your personality and coping style, your life experience, your faith, and the nature of the loss.  Whatever your grief experience, it’s important to be patient with yourself and allow the process to naturally unfold. 

    • The single most important factor in healing from loss is having the support of other people. Even if you aren’t comfortable talking about your feelings under normal circumstances, it’s important to express them when you’re grieving. Sharing your loss makes the burden of grief easier to carry. Wherever the support comes from, accept it and do not grieve alone. Connecting to others will help you heal.

      • Turn to friends and family members – Now is the time to lean on the people who care about you, even if you take pride in being strong and self-sufficient.
      • Draw comfort from your faith – If you follow a religious tradition, embrace the comfort its mourning rituals can provide. Spiritual activities that are meaningful to you – such as praying, meditating, or going to church – can offer solace. If you’re questioning your faith in the wake of the loss, talk to a clergy member or others in your religious community.
      • Talk to a therapist or grief counselor – If your grief feels like too much to bear, counseling services are available to you at the Texas State Counseling Center.  Call 512-245-2208 during business hours and ask for an Urgent Appointment.  An experienced therapist can help you work through intense emotions and overcome obstacles to your grieving.

    • When you’re grieving, it’s more important than ever to take care of yourself. The stress of a major loss can quickly deplete your energy and emotional reserves. Looking after your physical and emotional needs will help you get through this difficult time.

      • Face your feelings. You can try to suppress your grief, but you can’t avoid it forever. In order to heal, you have to acknowledge the pain. Trying to avoid feelings of sadness and loss only prolongs the grieving process. Unresolved grief can also lead to complications such as depression, anxiety, substance abuse, and health problems.
      • Express your feelings in a tangible or creative way. Write about your loss in a journal. If you’ve lost a loved one, write a letter saying the things you never got to say; make a scrapbook or photo album celebrating the person’s life; or get involved in a cause or organization that was important to him or her.
      • Look after your physical health. The mind and body are connected. When you feel good physically, you’ll also feel better emotionally. Combat stress and fatigue by getting enough sleep, eating right, and exercising. Don’t use alcohol or drugs to numb the pain of grief or lift your mood artificially.
      • Don’t let anyone tell you how to feel, and don’t tell yourself how to feel either. Your grief is your own, and no one else can tell you when it’s time to “move on” or “get over it.” Let yourself feel whatever you feel without embarrassment or judgment.
      • Plan ahead for grief “triggers”. Anniversaries, holidays, and milestones can reawaken memories and feelings. Be prepared for an emotional wallop, and know that it’s completely normal.

    • If you are experiencing any of the following, it may be a good idea to contact a mental health professional in order to help you cope with your grief:

      • You wish you had died with your loved one
      • You blame yourself for the loss or for failing to prevent it
      • You feel numb and disconnected from others for more than a few weeks
      • You are unable to perform your normal daily activities

      If you experience thoughts of suicide or wishing you had died with your loved one, please use the suicide prevention resources listed on this page.

  • Grief Support Resources

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  • SEXUAL ASSAULT/HARASSMENT RESOURCES

    • All resources listed below will support survivors of interpersonal violence inclusive of their gender and sexual identities.

      Hays/Caldwell Women's Center:  1-800-700-4292

      Safe Place - Austin / Travis County: 512-267-7233

      Hope Alliance - Round Rock / Williamson County: 1-800-460-7233

      National Domestic Violence Hotline: 1-800-799-7233 (SAFE)

      TTY: 1-800-787-3224

      Text LOVEIS to 22522

      Find additional resources for hotlines, advocacy, reporting, counseling, Title IX

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TalkNow

24/7, on-demand emotional support with TimelyCare to talk about anything, including anxiety, relationships, depression, and school-related stressors.

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